How to respond to hostile email

How To Give A BIFF Response(SM)

By Bill Eddy, LCSW, Esq.

©  2007 High Conflict Institute

Hostile email, texts and other electronic communications have become much more common over the past decade. Most of this is just “venting,” and has little real significance. However, when people are involved in a formal conflict (a divorce, a workplace grievance, a homeowners’ association complaint, etc.) there may be more frequent hostile email. There may be more people involved and it may be exposed to others or in court. Therefore, how you respond to hostile communications may impact your relationships or the outcome of a case.

http://www.highconflictinstitute.com/articles/parenting-a-divorce-articles/78-hci-articles/published-articles/87-responding-to-hostile-email